Technical Specifications: During the execution of the RCB link monitoring and maintenance service, B3 will provide the Client with the following activities, as specified:
- Opening a service request with the operator responsible for the link, with continuous monitoring until the problem is resolved and the issuance of reports detailing the causes that led to the occurrence. The opening of service requests with the operator must be previously authorized by the client so that B3 has the autonomy to register the requests on its behalf;
Technical Conditions:
The RCB link monitoring and maintenance service will be provided by B3 under the following conditions:
- The expected response time for the start of service requests is up to 30 (thirty) minutes. In the event of force majeure, acts of God, or unforeseeable or unavoidable events that may affect all electronic systems of, or connected to, B3, the response time may be affected, which will not constitute a breach of contract;
- The service hours are Monday to Saturday, from 7:00 AM to 10:00 PM;
- This Order does not include the supply of parts, supplies, and operational accessories of any kind.
The RCB Link Monitoring and Maintenance Service does NOT include the following activities:
- Managing the relationship with contracted link providers;
- Configuration or reconfiguration of any type of equipment belonging to the Client;
- Monitoring or support for the Client's equipment;
- Evaluation of services offered by link providers;
- Technical support on the local network or RCB border equipment;
- Monitoring and management of the Client's internal network;
